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Cancellation Policy

DEPOSITS - WHILE THERE ARE NO DEPOSITS REQUIRED TO SECURE YOUR APPOINTMENT, YOU MUST INPUT YOUR CARD DETAILS INTO THE SYSTEM. YOU WON'T BE CHARGED BUT IF YOU ARE TO CANCEL LAST MINUTE OR NO-SHOW, THE CARD SAVED WILL BE CHARGED THE FULL AMOUNT OF THE APPOINTMENT. CANCELLATIONS & RESCHEDULING - IF YOU NEED TO CANCEL OR RESCHEDULE YOUR APPOINTMENT, PLEASE DO THIS ON BOOKSY AT LEAST 48 HOURS PRIOR TO YOUR APPOINTMENT. CANCELLATIONS MADE WITHIN 48 HOURS OF THE APPOINTMENT START TIME WILL INCUR A 50% CHARGE OF THE TOTAL SERVICE COST. THIS FEE MUST BE PAID BEFORE BOOKING FUTURE APPOINTMENTS. NO SHOWS - IF YOU FAIL TO ATTEND YOUR APPOINTMENT WITHOUT CONTACTING THE SALON, THE CARD ON FILE WILL BE AUTOMATICALLY CHARGED THE FULL APPOINTMENT AMOUNT. REPEATED NO-SHOWS MAY ALSO RESULT IN YOU BEING BLACKLISTED FROM MAKING FUTURE APPOINTMENTS. LATENESS - PLEASE ARRIVE ON TIME FOR YOUR APPOINTMENT. CLIENTS ARRIVING MORE THAN 15 MINUTES LATE MAY HAVE THEIR SERVICE SHORTENED OR RESCHEDULED, AND EXTRA COSTS MAY BE APPLIED. PLEASE ALSO TRY NOT TO ARRIVE TO YOUR APPOINTMENT TOO EARLY AS I MAY STILL BE WITH A PREVIOUS CLIENT. I USUALLY RUN AHEAD, IF | FINISH ANY EARLIER WITH MY PREVIOUS CLIENT, I WILL LET YOU KNOW. NAIL GUARANTEE - WE OFFER A 14 DAY GUARANTEE ON ALL SERVICES FOR ISSUES SUCH AS CHIPPING OR LIFTING (CAUSED BY PRODUCT/APPLICATION). THIS DOES NOT COVER DAMAGE CAUSED BY MISUSE, NEGLECT, OR EXTERNAL FACTORS (E.G., BREAKAGES DUE TO ACCIDENTS). PLEASE NOTE - WE CAN TELL IF ANY DAMAGE WAS CAUSED BY YOU.

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